Digital Accessibility Leadership

Overview and Expectations

Digital accessibility is one of the most urgent and operationally complex challenges facing higher education. With evolving Title II requirements, increasing institutional expectations, and growing dependence on digital learning environments, colleges and universities need experienced leadership capable of going beyond basic compliance to build sustainable accessibility operations across the institution.

EdPros partners with institutions to provide experienced Digital Accessibility Leadership support during periods of growth, transition, operational strain, or institutional change. Whether your institution is building a digital accessibility program, responding to Title II requirements, addressing operational gaps, or navigating staffing transitions, our Experts provide strategic leadership and hands-on guidance that integrates seamlessly into your existing structure.

Our Experts bring deep experience in higher education digital accessibility, disability services, instructional technology, and institutional operations, helping institutions:

Develop and strengthen institution-wide digital accessibility strategies and operational plans

  • Support Title II readiness and long-term accessibility compliance efforts

  • Provide leadership and coordination across disability services, IT, instructional design, procurement, and academic affairs

  • Assess current accessibility operations, policies, and workflows to identify risks and opportunities for improvement

  • Guide remediation planning for websites, LMS environments, digital documents, media, and instructional content

  • Support accessibility governance, communication strategies, and cross-campus collaboration

  • Provide mentorship, training, and operational support for internal accessibility teams and stakeholders

The result: stronger institutional alignment, more sustainable accessibility operations, reduced compliance risk, and a clearer path toward long-term digital accessibility maturity.

  • Up and running in days.

    Experts embed into your existing systems and workflows from day one.

  • Works alongside your team

    Every expert operates within your established systems.

  • Scales with your needs

    Support can increase or decrease as caseload and capacity change over time.

EdPros In Action

  • The Institution's Challenge

    A mid-sized public institution was preparing for increased digital accessibility expectations related to updated Title II requirements while simultaneously experiencing significant internal strain. Responsibility for accessibility work was disjointed and spread across multiple departments, including disability services, instructional technology, IT, procurement, and marketing, but no centralized leadership structure existed to coordinate efforts.

    The institution convened a Digital Accessibility Workgroup which had already identified accessibility concerns across websites, digital documents, online course content, and third-party technologies. They wanted to make progress, but leadership recognized that without a clear strategy, governance model, and operational coordination, efforts would remain reactive and fragmented. At the same time, existing staff were already stretched thin managing daily responsibilities, leaving little capacity to lead a large-scale accessibility initiative internally.

    The institution was looking for an experienced partner who could provide strategic leadership, operational structure, and practical guidance while helping build long-term institutional capacity.

  • The EdPros Partnership

    EdPros partnered with institutional leadership to embed an experienced Digital Accessibility Leader to guide strategy, coordination, and operational planning across the institution.

    Our Expert worked collaboratively with leadership teams, disability services, instructional technology, and campus stakeholders to establish a more unified and sustainable approach to digital accessibility.

    Throughout the engagement, the Digital Accessibility Leader:

    • Conducted assessments of current accessibility operations, workflows, and institutional risk areas

    • Helped establish cross-functional communication and governance structures

    • Guided prioritization efforts for websites, LMS environments, digital documents, and instructional content remediation

    • Supported development of institutional policies, operational procedures, and accessibility planning initiatives

    • Provided consultation and leadership around Title II readiness and long-term compliance strategy

    • Partnered with internal teams to build scalable, sustainable accessibility practices across departments

  • The Impact

    The institution moved from a fragmented, reactive accessibility position to a more coordinated and strategic operational model. Teams gained clearer direction, institutional leadership developed greater visibility into accessibility priorities and risks, and accessibility efforts became more aligned across departments.

    Rather than treating accessibility as a series of disconnected remediation projects, the institution began building a sustainable operational framework capable of supporting long-term institutional goals and compliance expectations.

  • Sustained Support

    As internal capacity and operational maturity grew, EdPros continued to provide strategic guidance and leadership support while helping institutional teams strengthen their own internal processes and workflows.

    The partnership evolved from immediate operational stabilization into long-term strategic collaboration, allowing the institution to continue advancing accessibility initiatives without overwhelming existing staff or losing momentum.

  • The Result

    The institution gained experienced leadership, operational clarity, and a stronger foundation for sustainable digital accessibility across the campus ecosystem.

    By combining strategic guidance with practical operational support, EdPros helped the institution move forward with greater confidence, stronger alignment, and a clearer path toward accessible and inclusive digital experiences for all users.

What our partners say

  • “In line with industry trends, our office has experienced a significant surge in students seeking disability accommodations. Engaging with EdPros experts has enabled us to effectively manage this heightened demand, particularly amidst staffing shortages, thus preventing staff burnout, and bolstering employee retention rates. Although our staffing levels fluctuated we were able to maintain stable wait times for student meetings.“

    Charnessa Warren

    Director, Student Disability Services - The University of Chicago

  • “I am 100% Satisfied with EdPros support. We worked with a team of two highly qualified, seasoned professionals who were able to help our institution navigate the complexities of the accommodation process at a time when we had limited staffing resources, with minimal onboarding. Both professionals were familiar with our data management system, which as a bonus. The EdPros professionals’ input on our departmental processes was invaluable as we needed fresh perspectives from practitioners with experience outside of our intuition to contribute to our department’s growth and development.  I would happily work with EdPros again and I highly recommend the company.”

    Assistant Dean for Accessibility and ADA/504 Coordinator - Ohio University

  • “Our university partnered with EdPros for about 12 weeks to support our assistive technology, textbooks in alternate format and course accessibility-related needs. Having the EdPros team and Expert provided so much comfort to our office, students, and the university. We are grateful for the expertise, energy, and commitment the EdPros Expert provided to our university.”

    Ashlee Ladbury

    Director, Office of Accessible Education - UMASS Global

  • “Connections like this were exactly what we had in mind," because [we] have marveled, first of all at the existence of such a company that seems tailor-made for our situation and needs, and secondly at the perfect match you assigned in [the assigned Expert]. She is the perfect teammate for our needs, circumstances, and preferred way of being or vibe or however one wishes to name it. Perhaps you sensed not just the skill set but also the personality that would be the best match for us based on our introductory Zoom call. Remarkable.”

    Richard Middleton-Kaplan

    Director, Academic Support Services - Whitman College

  • “Our department was fortunate to receive a donor gift this year to help formulate a comprehensive program around Executive Functioning Skills Development. Because our team did not have the in-house capacity to take on this task, we sought out EdPros to assist us with this endeavor. Over this past academic year, we have been working closely with an EdPros Expert assigned to our project. This working relationship has exceeded our expectations and we are very excited to roll out the first elements of this program this upcoming year. With every meeting, our EdPros Expect comes to the table prepared, fully engaged, open to our input and feedback, and committed to delivering quality work. We are nearing the end of our first year, in a multi-year agreement with EdPros and could not be happier. We never would have been able to achieve and accomplish all that has been done thus far without working with our EdPros Expert."

    Harry R. Knabe

    Director, Disability Support Services - The Catholic University of America)

  • “Working with EdPro’s has been a wonderful experience for Oregon State. From the beginning phases of determining our needs, creating our contracts, and to working directly with our Experts, we have experienced timely discussions, easy-to-understand guidance, and friendly service with the EdPro’s team.

    Our Case Management Expert assisted our office in providing just over 200 orientations to students during our first three weeks of Fall term. The peace of mind having an expert that was able to join us on our fast-paced journey really helped keep our team morale on the positive side! The partnership with our Document Remediation Expert was so valuable for our alternative formats team. Our Expert completed accessible documents in a time when our office was severely short-handed, taking on over 130 hours of work that aided our office in meeting the needs of our blind and low-vision students.

    This partnership with EdPro’s is one that we highly value and look forward to finding ways to continue working together as needs arise.”

    Earlee Kerekes-Mishra

    Assistant Director, Disability Access Services - Oregon State University